Refund and Returns Policy

At Avex International, we strive to ensure the highest quality standards and customer satisfaction with every product we deliver. If you encounter any issues, our clear and customer-friendly refund policy is outlined below:

1. Eligibility for Refund:

You are eligible for a refund if:

  • The product delivered is incorrect, different from your confirmed order.
  • The product arrives damaged or defective.
  • There is a significant delay in delivery without prior notice from our end.

2. Conditions for Refund:

To be eligible for a refund:

  • Notify us within 48 hours of receiving the product.
  • Provide clear photographic or video evidence of the damaged or incorrect product.
  • The product must be unused and in its original packaging and condition, except in cases of defects or damages that occur during transportation.

3. Process of Claiming a Refund:

  • Contact us immediately via email at hello@avexbd.com or through WhatsApp at 01711970251, clearly stating your order number, issue, and attaching evidence.
  • Our customer support team will acknowledge your claim within 24 hours and initiate an investigation.

4. Refund Approval:

  • Once your refund claim is reviewed and approved, we will initiate the refund process.
  • Refunds will be processed within 7-14 working days via the original method of payment or through an agreed-upon alternative method.

5. Non-refundable Items:

  • Products damaged due to improper handling or misuse by the customer.
  • Products for which claims are made beyond the 48-hour notification period.
  • Custom or special-order products unless damaged or defective upon receipt.

6. Shipping Charges:

  • Original shipping charges are non-refundable except in cases where the product delivered was incorrect or damaged.
  • Return shipping costs, if applicable, will be covered by Avex International in cases of error on our part.

7. Exchange Policy:

  • If you prefer an exchange rather than a refund, please inform our team clearly when submitting your claim. We will arrange for the replacement promptly upon approval.

8. Cancellation:

  • Orders can be canceled without charges within 24 hours after placing the order.
  • Beyond this period, cancellation may be subject to charges or might not be possible if the order is already processed or shipped.

9. Policy Updates:

  • Avex International reserves the right to update or amend this refund policy at any time without prior notice. Please review this page regularly to stay informed about any changes.

If you have further questions or need clarification regarding our refund policy, feel free to reach out to us at hello@avexbd.com or call/WhatsApp us at 01711970251.

Thank you for choosing Avex International. Your satisfaction is our priority.